TERMS OF SERVICE

Hosting de Guatemala’s terms of service applies to all content, domains and clients with in the Hosting de Guatemala network.

Ordering

Please read the following Terms Of Service agreement before proceeding, then continue ordering. These policies are designed to protect the best interests of our customers as a whole. Hosting de Guatemala’s policy is to act as a neutral provider of access to the global Internet. We reserve the right to suspend or cancel a customer’s access to any or all services provided by us if it is decided that the account has been inappropriately used.

All shared hosting services are intended for the end user only and may not be subleased, sold or given to third parties.

Any products and services to be provided to Client will be at a professional level of quality conforming to generally accepted industry standards and in compliance in all material respect with all applicable laws and regulations. Except as otherwise expressly provided in this agreement, Hosting de Guatemala does not make, and hereby disclaims any and all other warranties, expressed or implied including any and all warranties of merchantability or fitness for a particular purpose.

Clients are responsible for frequently backing up their files on our system. Hosting de Guatemala cannot be held responsible for the deletion of users’ files, whether intentional or unintentional.

Authorization of Charges

Hosting de Guatemala will bill for services rendered which are due with in seven (7) days. Client authorizes Hosting de Guatemala to charge credit card supplied by Client if stored with in our billing system. Paypal or check/money order are also accepted if client chooses not to store a credit card.

Hosting de Guatemala may discontinue service for failure to make payment for initial fees or for any re-occuring fees thereafter. Hosting de Guatemala reserves the right to refuse, suspend, or cancel service pending receipt of a valid payment.

Content Restrictions

All services provided by Hosting de Guatemala may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States federal, state, or local law is strictly prohibited. This includes but is not limited to copyrighted or trademarked material and material protected by trade secret.

Warez Policy: Actual files, including but not limited to pirated software, hacker programs, cracks, and MP3 files, are strictly prohibited from being stored on any Hosting de Guatemala servers.

Examples of unacceptable content include, but are not limited to the following: Pirated software, Hacker programs or archives, illegal audio files or archives.

IRC and camfrog servers are strictly prohibited.

Hosting de Guatemala reserves the right to disable any material from Client’s web space that is reasonably deemed unacceptable.

Hosting de Guatemala reserves the right to suspend Client’s account our discretion if said material is discovered.

Hosting de Guatemala is the sole arbiter as to what constitutes a violation of the above provisions.

Hosting de Guatemala reserves the right to suspend any client which violates section 3 of our Terms Of Service.

Shared Hosting Application Restrictions

VPS servers are not permitted to run CPU mining programs. Shared Webhosting Restrictions: The Client is allowed to freely install CGI/PHP applications; however, Hosting de Guatemala reserves the right to disable any application that unreasonably effects or interferes with normal server operations. Said situation is highly unlikely. Some scripts and sites are not allowed on shared hosting: *Tube / youtube clone sites, adult content, file archives, mirror sites, image and file upload sites. No single shared hosting account is permitted to use more that 20% of the server resources at a time. A single account is limited to 250,000 inodes at any given time. Clients on the Unlimited SSD shared hosting platform using more than 1GB of space will be moved to SATA.

Spam Policy

Hosting de Guatemala servers may not be the source, intermediary, or destination address involved in the transmission of Spam, Spamware and other Spam Software or misuse of SMTP. Client’s domain or IP may not be referenced as originator or intermediary in any of the above.

Hosting de Guatemala considers Spam to be any mass unsolicited message in the mediums of newsgroups and e-mail.

The actions stated above will not be tolerated. Violation will result in the immediate deactivation of services without refund of any kind. Furthermore, a fine of one-hundred (100) US dollars will be imposed for each spam policy violation. Hosting de Guatemala is the sole arbiter as to what constitutes a violation of the above provisions.

Hosting de Guatemala IP blocks may not be used for the purposes of IP rotation while sending email. Hosting de Guatemala may, through feedback loop monitoring, block SMTP traffic on a server found to be sending email through multiple IP addresses. Failure to respond to SPAM complaints will result in a block against SMTP traffic and may result in account termination. Further mailing list policies are included in the Email / Mailing List Policy.

Server Abuse

Any attempt to undermine or cause harm to a Hosting de Guatemala server or another Hosting de Guatemala Client is strictly prohibited.

Any attempt to undermine any Hosting de Guatemala web site or a web site of another Hosting de Guatemala Client is strictly prohibited and may result in immediate termination of services rendered by Hosting de Guatemala without refund. Hosting de Guatemala is the sole arbiter as to what constitutes a violation of the above provisions. A fine of two-hundred (200) USD may be implimented for intentional server abuse.

Indemnification

Client agrees that it will defend, indemnify, and hold harmless Hosting de Guatemala from any and all demands, fines, liabilities, losses, costs, claims, and expenses, including attorney’s fees, asserted against Hosting de Guatemala, its employees, officers, agents, and directors that may arise or result from any service provided or performed, or agreed to be performed, or any product sold by Client, its employees, officers, agents, and directors.

The Client agrees that it will defend, indemnify, and hold harmless Hosting de Guatemala against any liabilities, including but not limited to, those arising out of (1) any injury to person or property caused by any product sold or service rendered or otherwise distributed in connection with Hosting de Guatemala’s servers; (2) any material supplied by the Client infringing upon or allegedly infringing upon the proprietary rights of a third party; (3) copyright infringement; and (4) any defective products sold to the Client’s customer from Hosting de Guatemala’s servers.

Hosting de Guatemala assumes no liability of the Client for failure to follow this Agreement and any results caused by the acts, omissions or negligence of the Client, sub-contractor or an agent of Client or an employee of any one to them, including, but not limited to, claims of third parties arising out of or resulting from or in connection with the Client’s products, messages, programs, caller contracts, promotions, advertising, infringement or any claim for libel or slander or for violation of copyright, trademark or other intellectual property rights. Any attempt to undermine any Hosting de Guatemala web site or a web site of another Hosting de Guatemala Client is strictly prohibited and may result in immediate termination of services rendered by Hosting de Guatemala without refund. Hosting de Guatemala is the sole arbiter as to what constitutes a violation of the above provisions. A fine of two-hundred (200) USD may be implimented for intentional server abuse.

Disclaimer

Hosting de Guatemala wll not be held responsible for any damages you or your business may suffer. Hosting de Guatemala makes no warranties of any kind, expressed or implied, for services rendered. Hosting de Guatemala disclaims any warranty or merchantability or fitness for a particular purpose. Hosting de Guatemala assumes no liability for disruptions or improper operation of its equipment or software for any reason, including, but not limited to, vandalism, theft, phone service outages, Internet disruptions, human error, extreme or severe weather conditions or any other causes in the nature of “Acts of God” or force majeure. Hosting de Guatemala will not be responsible for consequential damages or punitive or exemplary damages under any circumstances. In no case will Client be entitled to recover damages from Hosting de Guatemala.

Term

A The term of this Agreement will continue until a notice of cancellation by Hosting de Guatemala or Client is given, or until terminated under other provisions of this Agreement. Hosting de Guatemala reserves the right to terminate this Agreement with cause upon notification to the Client. Hosting de Guatemala may further terminate this Agreement immediately without notice at any time the Client breaches any part of this Agreement, or if any program or facility used by Hosting de Guatemala to implement this Agreement is disrupted or terminated for any reason.

B 9.b is only applicable to Web Hosting Accounts (packages standard, windows, and wordpress). CLIENT may request Hosting de Guatemala refunds money within 30 days after sign up has taken place. CLIENT will be refunded the full amount they have paid. If 30 days have past CLIENT may cancel contract, however, CLIENT forfeits monies paid to Hosting de Guatemala. CLIENT may cancel account with Hosting de Guatemala and be removed from billing, thereby stopping all future charges.

C 9.c is only applicable to Dedicated/Colocation and IP Transit accounts. Refunds will be issued to any order prior to service turn up at CLIENT’s request. Refunds are not offered on Dedicated servers, colocation space, VPS, licencing or IP transit after service has started.

D These policies may be modified or changed by Hosting de Guatemala. Hosting de Guatemala will inform client of any major policy changes.

Presumption of Agreement

By signing up with Hosting de Guatemala, be it using Hosting de Guatemala’s online sign up form or contacting in any way an employee, officer, agent, and director with request for Hosting de Guatemala to provide Client services, Client (1) authorizes Hosting de Guatemala to take the actions necessary in order to setup Client’s account, including charging credit card, if applicable, supplied by Client at time of sign up; and (2) agrees to each and every provision set forth in this Agreement and shall hold to said Agreement in the court of law.

Default

In the event Client defaults in any provision or fails to perform pursuant to this Agreement, Hosting de Guatemala will be entitled to damages, costs, and attorney’s fees from the Client.

Invalid or Non-enforeable Provisions

The invalidity or non-enforceability of any provision of this Agreement, as so determined by a court of competent jurisdiction, will not affect the other provisions hereof, and in any such occasion this Agreement will be construed in all respects as if such invalid or non-enforceable provision were omitted. This agreement constitutes the entire agreement between the parties hereto.

Choice of Law / Venue

This Agreement will be construed and enforced in accordance with the laws of the State of NJ and the venue for any action, dispute or proceeding with respect to this Agreement will be NJ.

Domain Agreement

Hosting de Guatemala may provide new top level domain name for new clients as requested by them, on packages with specifically state this. These domain names carry no charge for renewals thereafter to the client while client remains hosted at Hosting de Guatemala. The client is responsible for renewing domain name by contacting the sales department. Should client decide to switch hosting providers, client agrees to pay yearly fee listed on the Hosting de Guatemala website for domain name registrations.

Email / Mailing List Policy

Server’s which are for mailing only are disallowed on Hosting de Guatemala’s network. A mailing only server is defined as any any shared/vps/dedicated/colocated server who’s primary purpose is sending email over SMTP. Hosting de Guatemala’s network is monitored through multiple feedback loops and may terminate, with out prior warning, a server which has a high complaint ratio including servers that may be CAN-SPAM compliant. Running a single opt in, opt out only, or any other non double opt in mailing list will result in server termination.

  • Mailing lists must be double opt in lists.
  • Messages must have clear removal instructions and valid headers.
  • Removal requests must be completed with in 24 hours.
  • Messages must include details on how the user subscribed. These details must be provided to Hosting de Guatemala on our request.
  • Excessive complaints may result in account termination.
  • Hosting de Guatemala reserves the right to charge $100 fee for IPs which are blacklisted due to failing to adhere to Hosting de Guatemala policies.
  • Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at: http://www.spamhaus.org will result in immediate account termination.

Abuse Complaints

All abuse complaints must be responded to no later than 48 hours after the complaint is made. Failure to reply may result in account termination. Hosting de Guatemala reserves the right to remove files which do not adhere to our terms of service, local, state, or federal laws.